Store Frequently Asked Questions


Ordering FAQs:

How do I place an order?

You can place an order online anytime, or by calling us at (316) 200-0134 during our normal business hours of Monday through Friday, 8:00 AM to 5:00 PM Central Standard Time.

I live outside of the United States. Can I still order from Wildlife Management

At this time, Wildlife Management Technologies only accepts orders within the United States. If outside U.S., call (316) 200-0134.

I'm having problems completing my order. What can I do?

Please call Wildlife Management Technologies at (316) 200-0134 and a customer service representative will be happy to assist you.

What Payment options do you offer?

  • Credit Cards: American Express, Discover, MasterCard, Visa.
    • The billing name, address, and phone number on your order must match the billing information for your credit card. All credit purchases require the CVN or CIN number from the credit card.

Is it secure to enter my credit card information on your website?

Yes, please see the Wildlife Management Technologies Privacy Policy.

Where do I enter a Promotional Code?

A promotion code should be added beneath the list of products in Your Shopping Cart.

When is my order billed?

Wildlife Management bills all orders at the time of processing.

Do you charge sales tax?

Sales tax is charged in accordance with state regulations on all orders that have a billing address or shipping address in the state of Kansas and Oklahoma.

How do I cancel an order?

To cancel an order, please call (316) 200-0134 to speak with a customer service representative. If an order has shipped, you will receive an RMA Number and the order will be processed in accordance with our Return Policy.

How do I return or exchange an item?

We want you to be completely happy with your order. For more information, please see our Return Policy.

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Shipping FAQs:

Does my package require a signature to be delivered?

Signature is not required for delivery of ground or freight items; however, it is recommended that someone be available to accept delivery of larger freight items for inspection and placement of shipment. Fed Ex has strict requirements regarding the filing of claims. Damaged or missing product must be reported within 3 days of delivery.

Fed Ex will attempt to deliver 3 business days in a row before returning the package to Wildlife Management Technologies.

I live outside of the United States. Can I still order from Wildlife Management

At this time, Wildlife Management Technologies only accepts web orders from our customers within the United States; however, our international customers may call our office to place orders and receive shipping rates.

How do I view the status of my order?

Registered customers can log in to their account to view the status of their order at any time. Non-Registered users cannot check the status of their order online, but can contact a customer service representative at (316) 200-0134 who would be happy to assist you with checking the status of your order. Please have your order number when calling.

What if I can't remember my password?

Please visit the log in page and click Forgot Password to be directed on how to reset your password.  

Returns: Add $200 restocking fee for return of Surrogators.